Information We Collect
Chicago Transmission ("we," "us," or "our") collects information you provide directly when you:
- Call us at (312) 626-8759
- Submit a contact or appointment request form on this website
- Email us at our business email address
This information may include your name, phone number, email address, vehicle make, model, and year, and a description of the service you need.
If you send photos, diagnostic codes, dealer paperwork, invoices, warranty questions, towing details, or a written estimate from another shop, we use that information only to understand the vehicle issue, respond to the request, and keep ordinary service records. Do not send payment card numbers, account passwords, or unrelated personal documents through a website form or text message.
We also automatically collect standard server log data when you visit our website, including your IP address, browser type, referring URL, and pages visited. This data is used only in aggregate for site analytics.
How We Use Your Information
We use the information we collect to:
- Schedule appointments and provide transmission repair services
- Contact you about your vehicle service or appointment
- Respond to your questions and inquiries
- Send service reminders or promotional offers if you have opted in
- Improve our website and services
We do not use your information for automated profiling or sell it to third-party marketers.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Form and communication providers: Website forms may be processed by Formspree so we can receive and respond to service requests.
- Analytics and site tools: We use Google Tag Manager/Google Analytics and Microsoft Clarity to understand site traffic, improve page usability, and measure advertising performance. These tools may collect device, browser, interaction, and approximate location data according to their own policies.
- Fonts and content delivery: The site may load Google Fonts and other third-party script or content delivery services needed for page display and form handling.
- Service providers: We may share information with trusted vendors who assist in operating our website or conducting our business, subject to confidentiality agreements.
- Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business transfers: If Chicago Transmission is sold or merged, customer information may be transferred as part of that transaction.
Cookies
Our website may use cookies - small text files stored on your device - to improve your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some website features may not function properly if you do.
We may use Google Analytics, Microsoft Clarity, advertising tags, and similar tools to collect aggregated or pseudonymous data about website traffic, calls to action, page behavior, and form performance. You can limit cookies or opt out of many tracking tools through your browser settings and platform-level privacy controls.
Lead Form Retention
When you submit a form, we keep the information long enough to respond, coordinate service, review lead quality, and maintain ordinary business records. We do not publish customer lead details, sell lead form submissions, or use them as public testimonials without permission.
Repair records, written estimates, invoices, and warranty documents may be retained longer than a basic website lead because they can be needed for customer service, warranty lookup, accounting, or ordinary legal recordkeeping. If you need a copy corrected, resent, or reviewed, call with the vehicle owner name, phone number, approximate service date, and vehicle details so the shop can identify the correct record.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at (312) 626-8759 or visit us at 2450 N Lincoln Ave, Chicago, IL 60614.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect when changes were made. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Chicago Transmission
2450 N Lincoln Ave, Chicago, IL 60614
Phone: (312) 626-8759
Hours: Mon-Fri 7:30am-6pm | Sat 8am-2pm